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Warranty terms, compliance statements, and safety guidance for Cryomagnetics products.
Warranty Statement
Cryomagnetics, Inc. warrants its products to be free from defects in materials and workmanship. This warranty shall be effective for two (2) years after the date of shipment from Cryomagnetics.
NOTE: The two-year warranty period does not apply to Commercial-Off-The-Shelf (COTS) items which carry specific manufacturers’ warranties.
Prior authorization for such return is required from an authorized Cryomagnetics representative. Cryomagnetics reserves the right to elect to repair, replace, or give credit for the purchase price of any product subject to warranty adjustment.
In the case of product replacement, the product may be either new or equivalent in performance to new. Replacement or repaired parts, or a replaced product, will be warranted for only the unexpired portion of the original warranty or 90 days (whichever is greater).
Return of all products for warranty adjustment shall be shipped prepaid/DDP to Cryomagnetics, Oak Ridge, Tennessee, USA. Cryomagnetics shall pay expenses for shipment of the repaired or replacement products back to the customer.
This warranty shall not apply to any product that has been determined by Cryomagnetics’ inspection to have become defective due to abuse, mishandling, accident, alteration, improper installation, or other causes. Cryomagnetics products are designed for use by knowledgeable, competent technical personnel.
In any event, the liability of Cryomagnetics, Incorporated is strictly limited to the purchase price of the equipment supplied by Cryomagnetics, Incorporated. Cryomagnetics shall not assume liability for any consequential damages.
Cryomagnetics’ Terms and Conditions of Sale (September 2025)
RoHS Compliance Statement
Cryomagnetics’ products are in compliance with Restriction of Hazardous Substances in Electrical and Electronic Equipment (RoHS) under the European Union’s Directive 2015/863/EU and the Council of 2015-03-31 on the restriction of the use of certain hazardous substances in electrical and electronic equipment (EEE) Category 9, recast and its amendments.
CMRT Compliance Statement
At Cryomagnetics, Inc., we are committed to conducting business ethically and responsibly throughout our global supply chain. We support the responsible sourcing of minerals and expect our suppliers to share our commitment to human rights, environmental stewardship, and ethical business practices.
We recognize that certain minerals, including tin, tantalum, tungsten, gold, and other minerals used in our products, may originate from regions affected by conflict, human rights abuses, corruption, or environmental challenges. We are committed to implementing due diligence processes designed to identify, assess, and mitigate these risks.
Our Responsible Minerals Sourcing Program is guided by internationally recognized standards, including the Responsible Minerals Initiative.